Refund policy

For services, if work has not started, a customer may request cancellation and a refund. Once substantive review or setup work has started, refund requests are considered based on the portion already delivered and the circumstances of the request.

For paid digital downloads, refund requests are considered when the file is defective, materially different from its description, or there is a confirmed billing error.

Duplicate charges and confirmed billing errors will be corrected.